Terms of Conditions & Service
Privacy Policy Return & Refund Policy
Terms & Conditions
www.ooakshop.com
Effective Date: [15/10/2024]
Last Updated: [15/10/2024]
Welcome to www.ooakshop.com ("Website"). By accessing or using our Website, you agree to the following Terms and Conditions ("Terms"). These Terms govern your use of the services provided by Ooakshop ("Company"), located at Mariano Escobedo #722-44, Delegación Miguel Hidalgo, C.P. 11590, Mexico City, CDMX. For any questions, please contact us at eugenio@ooakshop.com.
General Terms of Service
1.1 Eligibility: By using www.ooakshop.com, you confirm that you are at least 18 years of age and legally capable of entering into contracts.
1.2 Acceptance of Terms: By accessing, browsing, or purchasing from Ooakshop, you agree to comply with all the Terms listed here. If you do not agree, you should not use our Website.
1.3 Changes to Terms: We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting on www.ooakshop.com. Continued use of the Website constitutes acceptance of updated Terms.
Product Categories and Services
2.1 Print-On-Demand: Products under our Print-On-Demand service, in collaboration with Gildan, Monster Digital, and Shopify, are custom-made upon order confirmation. These products are produced specifically for each customer based on selected designs, sizes, and colors. Once the order is confirmed, it cannot be canceled or modified, as the production process will have started.
2.2 Dropshipping Collections: We offer products under our dropshipping service, divided into the following key collections:
- Made in USA: These products are sourced and shipped from the United States. While we do not offer MPN (Manufacturer Part Number) for these products, HS codes can be requested upon availability.
- Made in China: Products from China are carefully selected, and we maintain low stock to ensure we meet high standards. We do not provide MPN due to international shipping restrictions, but HS codes can be requested for up to five products per day. Should any product fail to meet customer expectations, it will be immediately removed from our selection.
- Made in Mexico: Products made and shipped locally from Mexico. We prioritize working with manufacturers who meet our stringent quality control processes.
We are fully transparent about our sourcing methods and our commitment to always ensure product availability. If any product is out of stock after purchase, we will refund the full amount or offer a discount on alternative products.
Shipping and Fulfillment
3.1 Shipping Times: Shipping timelines differ based on the collection:
- Made in USA: Typically 2-5 business days for shipping within the USA, 10-30 outside the USA
- Made in China: 10-30 business days due to international shipping.
- Made in Mexico: 2-5 business days for shipping within Mexico.
3.2 Order Tracking: Once your order is shipped, tracking information will be provided via email.
3.3 Third-Party Partners: We work with third parties, including Zendrop (for dropshipping), Gildan, and Monster Digital (for print-on-demand collections). These partners are responsible for manufacturing, shipping, and fulfilling the products, and they may collect data as outlined in our Privacy Policy.
Return and Refund Policy
4.1 Non-Refundable Items: Due to the custom nature of Print-On-Demand products, all sales are final. This means items are non-refundable and non-exchangeable, unless there is a manufacturing defect.
4.2 Dropshipping Refunds: If a dropshipping product is out of stock or does not meet our quality standards, we will refund the total purchase amount. We may also offer customers a discount on a higher-priced alternative or the option to wait for the restock with a discount and refund for the inconvenience.
4.3 Return of Defective Items: In the rare event that you receive a defective item, please contact us at eugenio@ooakshop.com within 14 days, and we will arrange a replacement or refund.
Inventory Management and Availability
5.1 Inventory Management for Dropshipping: We manage our dropshipping inventory by offering limited stock in the Made in China collection to ensure that we always meet customer expectations. We frequently update our inventory to remove products that do not meet our quality standards.
5.2 Stock Availability: In the unlikely event that a purchased product is no longer available, we will notify you immediately. Options include:
- Full Refund
- Discount on a higher-priced alternative
- Discount for waiting until the item is back in stock
Payment Terms
6.1 Payment Methods: Payments are processed securely via Shopify. We accept major credit cards, PayPal, and other payment methods available during checkout.
6.2 Payment Information: All payment information is encrypted and handled through secure third-party services as outlined in our Privacy Policy.
Third-Party Links and Services
7.1 Third-Party Partners: We work with trusted third-party providers like Zendrop, Shopify, Gildan, and Monster Digital. These companies help us provide print-on-demand and dropshipping services. By using Ooakshop, you acknowledge that third-party services may have separate terms of use and policies, which are beyond our control.
7.2 Links to Other Websites: Our Website may contain links to third-party websites. These links are provided for your convenience only. We are not responsible for the content or practices of these third-party websites.
Limitation of Liability
8.1 Product Liability: Ooakshop and its affiliates will not be liable for any indirect, incidental, or consequential damages arising from the use of the Website or purchased products, except as required by law.
8.2 Service Disruptions: Ooakshop is not responsible for delays or disruptions caused by events beyond our control, such as shipping delays or third-party failures.
Governing Law
These Terms and any related agreements or disputes arising from your use of www.ooakshop.com shall be governed by and construed in accordance with the laws of Mexico City, CDMX, without regard to its conflict of law principles. By using this site, you also acknowledge that Ooakshop complies with applicable privacy and data protection laws in both the United States and Mexico, as outlined in our Privacy Policy. Any legal disputes will be resolved exclusively in the courts of Mexico City, CDMX.
Contact Information
For any questions or concerns regarding these Terms and Conditions, please contact us at:
Ooakshop
Address: Mariano Escobedo #722-44, Delegación Miguel Hidalgo, C.P. 11590, Mexico City, CDMX
Phone: 722-267-5158
Email: eugenio@ooakshop.com
By using our Website and services, you agree to these Terms and Conditions.