Privacy Policy

Terms & Conditions Return & Refund Policy

This Privacy Policy outlines how www.ooakshop.com ("Ooakshop," "we," "us," or "our") collects, uses, and discloses your personal information when you visit or use our services, including purchasing from www.ooakshop.com or interacting with us in any other capacity. For purposes of this Privacy Policy, "you" refers to users of the Site or Services, whether customers, visitors, or others.

Please read this Privacy Policy carefully.

Changes to This Privacy Policy

We may update this Privacy Policy to reflect operational, legal, or regulatory changes. Any updates will be posted on www.ooakshop.com, and the "Last Updated" date will be modified accordingly. Continued use of the Site after changes have been posted constitutes acceptance of the new Privacy Policy.

Personal Information We Collect

We collect personal information as follows:

Information You Provide Directly:

Contact details (name, address, email, phone number).
Order information (billing/shipping address, payment details, etc.).
Account information (username, password, security questions).
Customer support details you share in communications with us.

Information Collected Automatically:

Usage data (browser type, IP address, interaction with our Site).
Cookies and similar technologies to enhance user experience (See the "Cookies" section for details).

Information from Third Parties:

Partners like Zendrop, Gildan, Monster Digital, and Shopify collect information on our behalf for services like payment processing and order fulfillment.
Data shared through Google, Facebook, and Instagram when users interact with our ads and sales channels via Shopify.
Shopify also integrates various third-party "apps" or plugins available through their App Store, which enhance the shopping experience. These apps may collect additional data for functionality and service improvement purposes. For example, they might gather information to track site performance, handle customer reviews, manage orders, or process payments. The collection and use of data by these apps are governed by their own privacy policies.

How We Use Your Personal Information

We use the information we collect in several ways:

Providing Services and Fulfilling Orders: We process your payments, fulfill your orders, and arrange shipping through partners like Zendrop, Gildan, and Monster Digital. You will be notified about order tracking, returns, exchanges, and account management.
Marketing and Advertising: We use your data to send promotional offers through email or show targeted ads via Google, Facebook, and Instagram. We advertise both print-on-demand and dropshipping collections using data from your interactions on www.ooakshop.com.
Security and Fraud Prevention: We implement security measures to protect user accounts. If fraudulent activity is detected, we will act swiftly.
Special Requests and Custom Orders: For special requests, personal designs, or custom orders, we collect necessary information to fulfill your requirements.

Use of Cookies

We use Cookies and similar tracking technologies to:

Enhance the user experience on www.ooakshop.com.
Collect insights on how visitors interact with our Site.
Support services provided by Shopify and other third-party platforms.

For more information on our Cookies policy, visit the Shopify Cookies Page.

Sharing Your Information

We may share your information under the following circumstances:

Third-Party Services:

Zendrop, Gildan, Monster Digital, Shopify, and payment providers help us process payments and ship orders. Your information may be shared with these entities for contractual purposes. Shopify may also share your data with third-party apps that are used to enhance site functionality, like order management tools, customer service features, and performance analytics. These apps may collect and use your personal information according to their own privacy practices.

Advertising and Analytics:

We work with platforms like Google, Facebook, and Instagram for advertising. These platforms may collect data when you engage with our ads, products, or sales channels.

Legal Obligations:

We may disclose your information to comply with legal requests from U.S., Mexican, or other international authorities.

User Accounts and Games

When you make a purchase, an account is automatically created, allowing you to track your order. We also offer interactive games where users can win discounts, and during gameplay, we collect email addresses for marketing purposes. Information collected here is stored according to this Privacy Policy.

Compliance with U.S., Mexican, and International Laws

Our privacy practices are aligned with U.S., Mexican, and other relevant international laws:

U.S. Regulations: We comply with the California Consumer Privacy Act (CCPA) and other relevant U.S. data privacy laws.
Mexican Regulations: We follow the Federal Law on Protection of Personal Data Held by Private Parties (Ley Federal de Protección de Datos Personales en Posesión de los Particulares), ensuring your privacy is protected while using our services within Mexico.
European Union (EU) and Other International Jurisdictions: While our current focus is on the U.S. and Mexican markets, we have selected the United States, Mexico, and international (including Europe) sales channels via Shopify. Should we expand to target European markets in the future, we will ensure compliance with the General Data Protection Regulation (GDPR). For now, users from the European Economic Area (EEA) may exercise their rights under the GDPR, such as the right to access, delete, or restrict processing of their personal data.
If international laws such as the GDPR or any other local regulations apply to you, we will inform you through our website blog and update our Privacy Policy accordingly.

Advertising on Google, Facebook, and Instagram

We may use Google, Facebook, and Instagram as sales channels, allowing users to shop directly in the U.S. or Mexico. These platforms may use Cookies and collect personal data to show you targeted ads based on your preferences and interactions with our Site and products.

For more information on how these platforms collect and use your information, see:

Security and Data Retention

While we take reasonable steps to secure your personal information, no system is impenetrable. Data retention depends on our legal obligations and operational needs. Contact us immediately if you believe your account is compromised.

Your Rights and How to Exercise Them

You may have certain rights regarding your personal information:

Right to Access: Request what data we collect.
Right to Delete: Request deletion of your data.
Right to Opt-Out of Sale or Sharing: Control how your data is shared or sold.
Managing Preferences: Opt-out of promotional emails anytime.

To exercise any of these rights, contact us at eugenio@ooakshop.com or call us at 722-267-5158.

Contact Information

Ooakshop
Address: Mariano Escobedo #722-44, Delegación Miguel Hidalgo, C.P. 11590, Mexico City, CDMX
Phone: 722-267-5158
Email: eugenio@ooakshop.com

For data privacy questions or complaints, please reach out to us using the above contact information.

This privacy policy is designed to provide transparency while complying with Google Merchant Center guidelines, ensuring Ooakshop operates in a trustworthy and legally compliant manner.

Terms & Conditions Return & Refund Policy

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